Adobe says I cancelled creative cloud

Question

Hey guys,I just got an email from Adobe telling me that I cancelled my Creative Cloud subscription, but I did not. I already contacted the support but I will have to wait two days until they can help me with it, so I thought I might ask if someone from the community has experienced the same thing.Thanks in advance.

Ned Murphy · Accepted Answer

Try searching the forums using terms like "account cancelled" and see if you can find others with the same problem. I say to do this because people that had the same problem are not likely hanging around waiting to see if they can answer someone's posting... people generally only visit the forums when they have a problem.

AIAComms · Answer

Had the same issue with the company account. Staff tried to use one of the products in the morning and they were informed that the account was cancelled. After 45 minutes on the phone with support, we were told that 'someone - a man, they can't disclose the details - has cancelled our account few days ago on fraudulent charges on his card'. Strange as I am the account owner, no staff has called to cancel, no charges on the card used for the account. They could not disclosed the details of the call to me, the account owner, but they cancelled an account without proper security vetting based on a call supposedly received. Not to mentioned the fact that the account was paid until September 2017 and access was terminated as end of July.

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