Adobe says I don't have a paid plan but my bank account shows I have paid for CC and Adobe PS?

Forum|Forum|3 years ago
February 20, 2022
2 replies
390 views

I recently wiped my computer clean and I'm trying to download PS back onto it. I logged into my account but when I go to my plan it shows I don't have anything. Yet when I look at my bank accounts it shows I have paid $9.99 for creative cloud and $20.99 for PS this month alone. I don't know what I'm doing wrong or what to do and I can't call anyone.

This topic has been closed for replies.

Peru Bob

Community Expert

Did you purchase it directly from Adobe?

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

R

Ren232501956cjoAuthor

Participant

It says my account needs to be linked to an active product to get phone support. That I need to register my product.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded