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Benjamin chou
Participant
December 30, 2016
Answered

Adobe says I don't have an account

  • December 30, 2016
  • 1 reply
  • 1521 views

I was just using all of my creative cloud programs this morning as usual. When I clicked out of photoshop and wanted to re enter indesign it suddenly said I needed to sign back in to adobe creative cloud and then when I tried it said my email is not subscribed. I purchased for an entire year and it has only been a maximum of 3 or 4 months so far.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

Log into Adobe.com using your credentials and check your account status.

It could simply be a wrong email address if you have multiples or a billing issue.

1 reply

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
December 30, 2016

Log into Adobe.com using your credentials and check your account status.

It could simply be a wrong email address if you have multiples or a billing issue.

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