Adobe says my seriel is invalid [Production Premium CS6.]

Forum|Forum|3 years ago
April 11, 2022
2 replies
700 views

Hi,

motherboard blew. Got it replaced, but now my seriel number is demanded, but rejected as invalid. How do I fix this?

Gareth

Activation

This topic has been closed for replies.

Peru Bob

Community Expert

Try this:

Please go to Adobe Customer Service and only ask to have your activations reset (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

MrTreacleAuthor

Known Participant

Thanks all - the problem seems to have fixed itself. I wonder if once I signed in here a chanel opened and the license - which I have registered here on my account (see, I told you it was genuine) - was activated automatically?

Thanks for your responses on this matter.

However, whilst almost all the applications are now working fine, the one I use most, Premiere, quits on startup, saying it has a serious error. Any ideas?

Peru Bob

Community Expert

@MrTreacle wrote:

the one I use most, Premiere, quits on startup, saying it has a serious error. Any ideas?

Please start a new thread here:

https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro?page=1&sort=latest_replies&filter=all&lang=all&tabid=discussions

and see here:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-question-on-this-forum/td-p/3929027?page=1

LinSims

Community Expert

What product and version number are you talking about?

MrTreacleAuthor

Known Participant

Hi,

Production Premium CS6. Had it since 2012

LinSims

Community Expert

Check to be sure you have TLS 1.2 enabled. If you're on a Mac with an OS of Catalina or later, it won't work at all.

Other than that, do you remember who you bought it from? Some vendors illegally resell volume licenses to individuals. When you tried to reactivate, an auto-checker may have determined that the license you were sold was supposed to be part of a volume license. Always best to buy direct from Adobe.

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