Skip to main content
G
gary1623
Participant
August 20, 2020
Answered

Adobe Servers and Subscriptions

  • August 20, 2020
  • 2 replies
  • 322 views

I tried to install the Creative Cloud desktop app but was met with message - Unable to reach Adobe servers. I created a new Administrator Account in addition to my original Admin Account. This enables  of Creative Cloud (free) and I assume updates to my paid Adobe apps including PhotoShop and Acrobat. However, if I go ahead and download PS updates and other paid Adobe apps updates, using the new Admin Account, will my subscriptions be affected? For instance, I have a single user account for PS. I assume my Adobe subscriptions are tied to my email address or the computer IP address but (if the subscriptions are tied in any way to the Administrator Account)

will they be compromised if I update the apps?

This topic has been closed for replies.
Correct answer Nancy OShea

Your Adobe account is not tied to a particular computer user profile.  If it were you would not be able to log-in to Creative Cloud from your other devices.   Your account is tied to your PAID Adobe ID and password. 

 

I don't have a Mac so I don't know if you need to re-install software under the new user profile or not.  Try it and report back.

 

2 replies

G
gary1623Author
Participant
August 25, 2020

Thank you for your feedback. I have solved the problem with being unable to download the Creative Cloud app to the Mac using Catalina. I found the solution online - I added a new Administrator profile to the Mac and downloaded CC with no problem using this new Admin account. Of course, the new Admin will use the same Paid Adobe ID and password so I can download CC and the upgrades to Photoshop and other applications I have. I haven't tried to download Creative Cloud on other devices and have no interest in doing so. Again, thanks for your interest and advice.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 20, 2020

To access Photoshop and Acrobat you must be signed-in to Creative Cloud with your PAID ID and password.

 

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your PAID ID and password. 

 

Nancy O'Shea— Product User & Community Expert
G
gary1623Author
Participant
August 20, 2020

The basic problem was that I could not open CC Desktop App because I kept getting 'unable to reach Adobe Server,' each time I tried to download the Catalina-compatible CC app. My question is, if I try to update PAID Adobe apps using a new Administrator account on my computer, will the admin setting obviate in ny way my Adobe subscriptions?

 

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
August 20, 2020

Your Adobe account is not tied to a particular computer user profile.  If it were you would not be able to log-in to Creative Cloud from your other devices.   Your account is tied to your PAID Adobe ID and password. 

 

I don't have a Mac so I don't know if you need to re-install software under the new user profile or not.  Try it and report back.

 

Nancy O'Shea— Product User & Community Expert
Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices