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Participant
November 7, 2023
Answered

Adobe Set-up exe file won't open and I am unable to install the desktop app

  • November 7, 2023
  • 3 replies
  • 2201 views

Adobe Set-up exe file won't open and I am unable to install the desktop app. I've tried re-downloading the file multiple times and restarting my computer. The help pages run me in circles, "Go here to get help installing, go here to download installer, open the installer, unable to open? go to the help page and repeat"

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Correct answer kglad

make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

3 replies

Barnali Mohanty
Participant
May 8, 2026

like

Community Expert
November 7, 2023

If it still isn't working, please check if your antivirus or some similiar software ain't blocking the execution of the exe.

-Manan

-Manan
kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
November 7, 2023