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josephh73467239
Participant
January 15, 2020
Question

Adobe software causing unexpected shutdown on macbook pro when it goes to sleep

  • January 15, 2020
  • 1 reply
  • 639 views

Using a 2017 15-inch Macbook Pro on macOS Mojave 10.14.6. Everytime my laptop goes to sleep or the lid is closed, if I have an adobe software running, my entire laptop shuts down unexpectedly without any proper shutdown procedure. Help?

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 15, 2020

Josephh73467239, have you had the opportunity to clean the laptop since you purchased it in 2017?  I faced a similar issue, when running any processor-intensive applications, on one of my Macbook Pros.  I was able to resolve the issue by removing the protective case and cleaning out the dust that had collected near the vents.  Keeping the protective case off also allowed for the MacBook Pro to run cooler and with fewer errors.

 

If your laptop is still covered under AppleCare, you can request that someone at the Apple store clean out the MacBook Pro.

    J
    josephh73467239Author
    Participant
    January 24, 2020

    Hi, unfortunately it doesn't seem to be a problem with the hardware, it's fairly clean and doesn't seem to be an issue with overheating. This problem has not occured with any software other than Adobe, even with fairly intensive programs. It only seems to happen when the computer goes to sleep, and even if it's only asleep for a second, it shuts the whole computer down.

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 24, 2020

    Sorry to hear that, Joseph.  I don't have any additional suggestions. I would encourage you to still have the computer looked at if you purchased AppleCare.

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