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paulf10957687
Participant
October 14, 2019
Question

Adobe Software Scans for bad software control my computer

  • October 14, 2019
  • 2 replies
  • 154 views

Fo the past three weeks or so, I get these messages that Adobe Software Scans have found illegal software.  I have spent at least ten hours on line with various Adobe personnel trying to find the answer.  Once they said it was Adobe Creative software which I tried as a trial, and then ended the trial usage.  I want to get rid of these software scan messages which lock up my computer. Fortunately, I have two screens and move the Adobe page to the second screen.  I can do wothout Adobe modern software and am preparing to buy a new desktop this week. If I can not solve this problem today, kit will be an Adobe free work station.

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    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    October 14, 2019

    Uninstall your Adobe apps with the Adobe Cleaner Tool.

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

     

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 14, 2019
    uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
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