Adobe software too costly

Forum|Forum|6 years ago
December 12, 2019
6 replies
724 views

I recently downloaded Adobe software.The cost was $20 plus dollars.I am being billed every month this amount.I do not want and cannot afford this cost I am a old age pensioner.What happened to the free download I only open documents and read them,I do not require all the rest of the info.Please stop my subscription

Community Information

This topic has been closed for replies.

Correct answer John Waller

What Nancy said.

Sounds like you need the free Adobe Acrobat Reader DC.

https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

You have inadvertently downloaded and subscribed to the similarly named Adobe Acrobat DC instead. That's a subscription product.

When exactly did you subscribe to Acrobat DC? You can cancel for free if you only subscribed within the last 14 days.

D

defaultl8vthop4bpg6

Participant

A few days ago. Can someone walk me thru canceling this app

John T Smith

Community Expert

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Nancy OShea

Community Expert

Acrobat Reader is a free application. No subscription required but it has very limited features. Acrobat Pro DC costs money. And it sounds like that's what you ordered.

https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Log in to your Adobe Account below to confirm what you ordered.

https://account.adob.ecom/plans

If you wish to cancel, scroll down to the Contact Adobe button on the same page.

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html

S

skillful_developer5CC9Author

Participant

John T Smith.It is not a trial I have paid #20 plus dollars allreadyThat would be over $260 per year just to read PDF files