Adobe still threatening false 50% cancellation penalties

It's sad to see how hostile Adobe has become toward its customers.

Here's my story:

• I started my CC subscription with the Photography plan on 12/01/2013
• I decided today, 3 years later, that I would take a break
• I started the cancellation process and saw a warning about a 50% penalty fee -- WTF?
• I consulted Adobe's Subscription Terms and Conditions where I read under "Creative Cloud for Individuals" -- "Your contract will renew automatically, on your annual renewal date, until you cancel. Renewal rates are subject to change, but we’ll always notify you beforehand. If you cancel within 14 days of your order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period." (my emphasis)
• I contact Adobe Chat support for an explanation
• The Adobe Customer Service Representative (CSR) claims that my order date is 12/01/2013 -- ignoring that TODAY is the "annual renewal date" and the word "annual" in the Terms and Conditions
• I then did some Google searches and found I wasn't alone, that Adobe CSRs threatened the 50% penalty regardless of the facts

It's really disappointing to see Adobe doing so little to educate their CSRs about the facts of CC Terms and Conditions. I'm used to Adobe's software errors, so not surprised their own order systems ignore the "annual renewal date." 

At this point, I'm getting ready to contact my credit card provider to dispute the 50% fee and the current month's charge. Perhaps to file a complaint with my state's Attorney General and the Better Business Bureau. It's sad that I have to prepare to do all this . . .