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Answered

Adobe Support Advisor

Forum|Forum|9 years ago
November 14, 2016
4 replies
17758 views

Hello guys, my names Diego, i from Brazil.

I can not install PS and AI, this error appears. I need urgent help.

Error:

Installed, Adobe

A We encountered the following problems when booting the installer. Download the Adobe Support Advisor to detect the problem.

This topic has been closed for replies.

Correct answer Jeffrey_A_Wright

Diego when you get done formatting your computer, and reinstalling macOS Sierra (10.12), then please see Installing Creative Suite on macOS 10.12 (Sierra) for details on how to resolve this installation error for Creative Suite 5.

D

diegom13614996Author

Known Participant

I already had PS and AI installed on the MAC, but it gave me a problem, I unplugged and installed again, but I can not install, only from the error.

I believe that formatting will solve my problem. I'm already backing up, so I'll end up formatting.

Thank you all for your help.

Thank you very much.

Jeffrey_A_Wright

Correct answer

Community Manager

Diego when you get done formatting your computer, and reinstalling macOS Sierra (10.12), then please see Installing Creative Suite on macOS 10.12 (Sierra) for details on how to resolve this installation error for Creative Suite 5.

sharons11377649

Participant

I have the same problem and support wont help me. it says to open and download the advisor but it is not available anymore.

D

diegom13614996Author

Known Participant

If I format the MAC, can I install it normally?

gener7

Community Expert

Here is a link to the CS5 installer. If CS5 is an upgrade from CS4, then input the CS5 serial number, select CS4 as the qualifying product and enter the CS4 serial number.

No, hopefully you don't have to format yet.

Download Adobe Creative Suite 5 products

D

diegom13614996Author

Known Participant

Govardhan.V

Participating Frequently

Follow below steps :

Step 1)

Launch Activity Monitor and "Force Quit" all the process related to Adobe like Creative Cloud, CoreSync, AAMupdater, AAMupdater notifier, Adobe Crash demon , PDAPP, install , setup... from Activity monitor.

Step 2)

1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.

/library
3)Then navigate to Application Support>Adobe.

Open Adobe folder and rename OOBE folder to OOBE-old.

Step 3)

Trash Adobe Application Manager folder from Applications>Utilities.

Step 4 )

Click on the below link and download Adobe Application Manager and install the same :

http://download.adobe.com/pub/adobe/creativesuite/cc/mac/ApplicationManager10.0_all.dmg

Once the installation process is completed, installation box will disappear, then open Application folder and locate Adobe Application manager launch icon , double click on it and update .

Once the update is completed.

Try to install Adobe apps again .

Still same ?? let us know