Adobe uninstallation with Cleaner

Forum|Forum|10 years ago
March 6, 2016
3 replies
3298 views

I was working in Illustrator, got a GPU driver needs updating message, updated my driver thru Dell, shut down, but still got the same message when I reopened Illustrator. So I uninstalled most of CC individually, but Illustrator uninstalled up until the last 1% and wouldn't go completely--even overnight. So then I downloaded the Adobe Cleaner and uninstalled all of the remaining Adobe parts. It said uninstallation was complete but with errors. I'm looking at the log file, but don't know what to do with it. Can someone please help me with this?

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Correct answer Bani Verma

Hi LWolf,

Please follow the below steps to remove all the remaining folders related to Creative Cloud apps :

1) Delete following folders : ( If you don't see any folder skip that step )

C:\Program Files (x86)\Common Files\Adobe\OOBE

C:\Program Files (x86)\Common Files\Adobe\Adobe Application Manager

C:\Program Files (x86)\Adobe\Creative Cloud Folders

C:\Users\<user_name>\AppData\Local\Adobe\ AAM UPDATER and OOBE both ( App data & Program Data is hidden folder please see, Show Hidden Files and Folders in Windows 7, 8.x, 10, or Vista )

C:\Program DATA \Adobe\ rename the file SL-STORE as SL-STORE_OLD

2- Click on the below link and download Creative Cloud Installer file and use the same to install the Creative Cloud Desktop application.

Download Adobe Creative Cloud apps | Free Adobe CC trial

Let us know if this helps.

LWolfAuthor

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Thank you!

Bani VermaCorrect answer

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