Enzo27290190kpk5

Participant

Question

Adobe Unusable and unable to download

Forum|Forum|3 years ago
November 24, 2022
2 replies
950 views

Hello, since this morning Thursday November 24, 2022, my adobe applications had bugs 
and then crashes. So I tried uninstalling and reinstalling but the Creative Cloud 
app just spins up and never launches. Then I also tried to reinstall CC but impossible to download it 
because apparently the servers are not accessible, 
What is the problem?

This topic has been closed for replies.

Community Expert

Community Expert

assuming nothing adobe cc is installed on your computer:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

Participant

Worked for me. Thanks

*I had a problem with new app versions being not compatible with Win10 system and old versions installation didn't work.

Community Expert

Community Expert

you're welcome.

Enzo27290190kpk5Author

Participant

To clarify, I'm on MAC