Inspiring

Answered

Adobe valid serial does not work for Desgn Std Suite CS 6 installation

Forum|Forum|5 years ago
June 29, 2020
5 replies
929 views

Hi,

I had a long conversation with your chat-support yesterday and eventually, he told me to reach out here. I have bought ther Design Std Suite CS 6 in 2013 and have the serial for that. I did not have the installation files, but these have been provided by the support employee. But when I try to install, it always says that the serial number is invalid, even though it is marked as valid in the Adobe license system (at least so I have been told in the chat). We tried everything from restarting the computer to re-download using a browser which I have never been using before. Nothing worked.

I also have a support case number: ADB-13855923-G9T0.

It would be great if you could help me.

BR,

Oliver

This topic has been closed for replies.

Correct answer oliverr13241186

Ok, solved the problem myself. In the order confirmation (from 7 years ago) a also have the (non-working) download links and saw that they contain _LS4, but the support provided me with download links with _LS16. Fortunately I only had to exchange LS16 with LS4 in the download links and then could download the correct version which I could install with my serial. Basically the CSR provided me with the wrong language selection downloads for my serial. But I'm happy now 🙂

John T Smith

Community Expert

Adding to what TSN said...

When you have a download, ALWAYS copy it to at least one external device
-a usb flash drive or hard drive, or write to a CD or DVD
-plus a text file containing your serial number

O

oliverr13241186AuthorCorrect answer

Inspiring

Ok, solved the problem myself. In the order confirmation (from 7 years ago) a also have the (non-working) download links and saw that they contain _LS4, but the support provided me with download links with _LS16. Fortunately I only had to exchange LS16 with LS4 in the download links and then could download the correct version which I could install with my serial. Basically the CSR provided me with the wrong language selection downloads for my serial. But I'm happy now 🙂

T

Test Screen Name

Legend

That's amazing! Please do keep all downloads, you may not be so lucky next time. Keep them safe, not just on your computer...

Peru Bob

Community Expert

In that case what I can suggest you to contact the Forum and there will the dedicated team for this application who will "guide your more efficiently "

That is absolutely untrue. Only Adobe can deal with serial number issues.

Nancy OShea

Community Expert

If the volume license is revoked as I suspect it might be, the CSR agent can't do anything.

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Did you purchase a Student/Teacher or Volume License edition? If yes, you need the original media (disks or downloads) that you received at purchase because your serial number won't work with ordinary installers.

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O

oliverr13241186Author

Inspiring

Yes, it was a student edition. Is there really no possibility to get that download?

This old version is sufficient for all I do and I don't pay regularly for software, so I will not change for a software plan.

T

Test Screen Name

Legend

There NEVER WAS a download of the student edition. Those disks were valuable, and not a good thing to lose. In theory support should have known this, but since they also seem to believe there is some kind of "dedicated team" that does not exist, their knowledge is limited. When Adobe say something is unsupported they mean many things, but one is that support have no knowledge or training in the old product. It's a pity they gave you false hope. There is no way to get a legal replacement now except to subscribe.

John T Smith

Community Expert

I'm sorry, but no other user in a public forum is going to be able to help with a serial number problem

The only possible idea I have is that you were given a wrong download, so the install file you have does not match the serial number for your product

Also: beware of answering anyone who sends you a private message
-click for more information about scammers Avoid Phishing: 3 Easy Ways to Identify Adobe Staff

O

oliverr13241186Author

Inspiring

I expected that, but the last message in the chat with the support was the following:

In that case what I can suggest you to contact the Forum and there will the dedicated team for this application who will guide your more efficiently for this and I will keep the case open till then so that you can reach us again if you need any help.

Your case no :ADB-13855923-G9T0

Kindly go through the below mentioned link to contact Adobe forum:

Adobe Support Community

And that's exactly what I'm doing now... hoping for this dedicated team...

And he gave me the installer after checking my serial number...

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