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SJsIllustrations
Participant
December 24, 2021
Answered

Adobe Wants Me To Deactivate Device But Adobe Says I don't have Any Device

  • December 24, 2021
  • 1 reply
  • 483 views

Please refer to the screenshot below.

I have CS6 Mastercollection. When I open Photoshop or illustrator (I didn't try other applications but probably will also result the same) it gives me pop up menu that I have to deactivate previous devices because I reached my limit.

The problem is I can't deactivate my previous devices because adobe website doesn't list any.

I can't access the "previous devices" because it's the same computer just did clean install.

This topic has been closed for replies.
Correct answer kglad

contact adobe support and request an activation count reset.  ask for nothing else related to cs6 or you'll be directed back to the forums where no one can help you with that reset.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
December 24, 2021

contact adobe support and request an activation count reset.  ask for nothing else related to cs6 or you'll be directed back to the forums where no one can help you with that reset.

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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