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Participant
Jun 10, 2025 7:52 PM UTC
Answered

Adobe Web Premium CS5

Hello, I do not have access to the old computer and I wanted to install the Adobe Web Premium CS5 package.I cannot uninstall it on the other computers.

I have registered products with a perpetual license, I cannot activate them.

The chat bot is not helping me, it says that I don't have those products in my plan, but I bought them forever. They are registered on my Adobe account under my email. What should I do?

I need this for work, please help.

artur_1497Correct answer
Participant
Jun 11, 2025 9:07 AM UTC

thanks for the help, luckily I managed to find an old laptop, I had the installation there.. I already deactivated everything and now it works fine.. 🙂

6 replies

Nancy OShea
Community Expert
Community Expert
Jun 11, 2025 10:32 PM UTC
quote

I do not have access to the old computer...

By @artur_1497

===========

You've reached the end of the road for this product.  Without access to previously installed devices, you can't activate on a new machine.  Sorry. 

 

Perpetual means you have a license to use it for the life of the software. At purchase, the shelf-life was 3-5 years.  After which you were expected to replace it or use at your own risk of failures.

 

No computer product lasts forever. That's not how technology works.  CS5 is 15-years-old. You got your money's worth and a good deal more.  

 

MODERN OPTIONS:
Creative Cloud Bundles & Single App Plans for mobile, web & desktops
https://www.adobe.com/creativecloud/plans.html

 

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Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
Jun 10, 2025 10:05 PM UTC

there's no longer any other way to deactivate than to use your inaccessible computers.

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Participant
Jun 11, 2025 9:08 AM UTC

thanks for the help, luckily I managed to find an old laptop, I had the installation there.. I already deactivated everything and now it works fine. 🙂

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kglad
Community Expert
Community Expert
Jun 11, 2025 12:51 PM UTC

excellent news.  glad you worked it out.  and make a note, if you plan to reinstall on a computer with different hardware, deactivate first.

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John T Smith
Community Expert
Community Expert
Jun 10, 2025 9:35 PM UTC

You are allowed 2 activations... if you did not DE-activate previous installs you may not proceed

 

For serial number programs you may download only if you bought direct from Adobe
-Log in to your Adobe account and click this link https://account.adobe.com/products
--IF a download is available there will be a Download button under the program name
---as always, write the serial number in a text file AND copy that text file and the
---download file(s) to an external drive (or two) to be sure you always have what you need
---since Adobe DOES sometimes remove very old downloads from their file server
-if you did not buy direct from Adobe you must find your original install
-if you have an Education or volume license you MUST use your original media
--the link for an Education or volume license download is not available at all
-if you bought a disc and don't have a drive you will need to buy an external USB drive
-if you bought and lost a CD/DVD disc Adobe does not provide a replacement
-if you bought a download from a 3rd party vendor you will need to contact that vendor

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artur_1497AuthorCorrect answer
Participant
Jun 11, 2025 9:07 AM UTC

thanks for the help, luckily I managed to find an old laptop, I had the installation there.. I already deactivated everything and now it works fine.. 🙂

Translate