Adobe won't send serial number

Hi

I recently bought creative suite for students this week, after going through the online registration and sending through scanned copy of my confirmation of enrolment and receipt in clear jpg i receive a email saying it is not visible.You cannot get any more clearer than this photos. This is the second time i have done this as the first was taking on my phone and probably not that clear but the second was with a professional scanner and is crystal clear. I thought showing my documents when i bought it was all that was require, did not know i needed to send away for a serial number which is fine. I am at a lost as to why they will not recognise this, tried to call their phone number but hung up after being on hold for 50mins.

If anyone has any advice of another email address to send my documents to it will would greatly appreciated as this is very frustrating!

Thank you,