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Participant
August 16, 2021
Question

Adobe wont download

  • August 16, 2021
  • 3 replies
  • 131 views

We recently purchased Adobe PDF student version and as it seems it is not downloading onto my computer.

I do beilieve that its not downloading due to the fact that my computer is bot a 32 bit computer its a 64 bit. Is there any one that may be able to guide me in the right direction of being able to install all the programs I've recently paid for. Thank you in advance.

    This topic has been closed for replies.

    3 replies

    Inspiring
    August 17, 2021

    Hi,

     

    Thank you for posting your query here.

     

    Please make sure that you have Local Administrator rights on your computer for installing the software. 

    You may try uninstalling any previous version of Acrobat if already installed ( Except Acrobat Reader) and download the Direct Acrobat Installer from :  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

    Hope it helps.  

    Legend
    August 17, 2021

    And... why "I do beilieve that its not downloading due to the fact that my computer is bot a 32 bit computer its a 64 bit" Please give your details, not just your suspicions.

    Nancy OShea
    Community Expert
    Community Expert
    August 17, 2021

    [Moderator moved from Using the Community (forums) to Download & Install.]

    Hi @defaultb93w8rovi3l8,

    This is a user-to-user community.  We don't know what you purchased or for which devices.  Can you please be more specific?

    • Which product?
    • Which operating system?
    • Which browser?
    • What if any error messages are you seeing when you try to download?

     

    =============

    FREE Acrobat Reader -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

    Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
    https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

     

    Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud Apps.  Check each one.
    - https://helpx.adobe.com/creative-cloud/system-requirements.html

    Nancy O'Shea— Product User & Community Expert