Adobe X came pre-loaded on the machine. How can I transfer the license to a new drive?

Question

I received an error message today that my HDD is failing. A Dell tech is coming on Friday to replace the HDD under warranty. I have the license number for the Adobe X via Adobe ID. How can I transfer the software and license to the new HDD?

kglad · Accepted Answer

as long as you have your serial number, just download the installation files and install (using your serial number).

Downloadable installation files available:

Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: DC, XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 6| 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5 | 1
Contribute: CS5 | CS4, CS3 | 3,2
FrameMaker: 12, 11, 10, 9, 8, 7.2

Download and installation help for Adobe links

Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Ned Murphy · Answer

You can download the installation files using the link below and the serial number you have.

Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

If that fails to work out for you then if the machine was sold with the software pre-installed you should be able to obtain the installatyion from Dell.

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