Adobe XD doesn't work

Forum|Forum|6 years ago
October 24, 2019
7 replies
380 views

Hello, im new to the Adobe programs so i dont know if this is a common issue or not.

Everytime i launch XD it works for a few seconds, till it shows me a screen that says "Your subscription cant be verified.", and it asks me if im connected to the internet, so it probably is some kind of network issue.

Many thanks

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Jeffrey_A_Wright

Legend

Leon_Warren are you able to continue using Adobe XD or are you blocked by the subscription can not be verified error? What type of Creative Cloud membership do you have?

L

Leon_WarrenAuthor

Participant

Im blocked by the subscription can not be verified error, if i close it i can click around in the program for a few secs, before it pops up again.

Im having the free membership, so it should be included in there.

Jeffrey_A_Wright

Legend

Ok, thanks for the clarification. Are you able to download, install, and evaluate any other CC applications successfully? You can use the process listed in https://helpx.adobe.com/creative-cloud/help/download-install-app.html.

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