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Lilly_Joyous
Lilly_Joyous
Participant
November 1, 2019
Question

Adobe XD downloading stuck at waiting

  • November 1, 2019
  • 2 replies
  • 2757 views
Hi Guys I have been struggling with error code 3634 in Adobe XD, when i try to create a new document it tells me that it can't create a new document. I uninstalled it and installed it again it worked for a around a week, then the error came back again. I uninstalled it again, and i'm trying to download it now from adobe creative cloud desktop app, but it have been stuck at "waiting" for more over 5 hours, how can i fix this issue with Adobe XD?
 
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2 replies

Just Shoot Me
Just Shoot Me
Legend
November 1, 2019

The Topic Title says XD Download but the body of your post says Error when trying to create a new document.

 

Which one is your problem? Actually Downloading and installing the XD program or once it is installed and opened you can's create  new document?

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    November 1, 2019

    Hi Lilly,

     

    We are sorry to hear you are facing trouble installing Adobe XD. We would request you to please try the solution mentioned in this article:https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install.html and let us know if that helps.

     

    I am also moving this thread to our Download and Install team so that the experts their can further assist you with the issue.

     

    Thanks,

    Harshika

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