Participant

Answered

Adobe XD Experience Design can't dowload and install

Forum|Forum|8 years ago
March 22, 2017
4 replies
9168 views

I'm a registered Adobe CC user with a corporate account (www.sap.com).

I want to download Adobe Xd.

to begin with - the app does not appear in my creative cloude software list.

When I start to downlaod from the Adobe site, it completes downloading the ".exe" program to my Win10 64bit new Lenovo Yoga laptop.

And then when I double click "Experience_Design_(Beta)_Set-Up.exe" nothing happens. simply nothing.

??

This topic has been closed for replies.

Correct answer joan_lafferty

Thank you for the explanation!

Here's my 'winvers' screen.

Version 1511 (OS Build 10586.753)

Thanks. XD requires the Anniversary edition of Windows which is

Windows 10 Anniversary Update (Version 1607, Build 14393.693)

So, your version of Win is too low. It is possible that your company has not approved this latest build of Win 10 yet.

joan

P

pudotta pommin

Participant

I have similar problem like @josh.weston but I got no error durring installation. It's just stuck. No Adobe CC Cleaner helper, terminations, reinstallations nothing.

Win10

Version = 1709

Build = 16299.192

Atul_Saini

Community Manager

Moving the discussion to Get Started community.

I

infraredpoint

Participating Frequently

I'm having the same issue. I have the latest Windows 10 and the latest Adobe CC app version downloaded. The account is paid for by myself with the student discount. I also deleted CC app and reinstalled it and othing happened. I try to download Adobe XD from the link and the CC app loads and shows the apps I've already installed. It doesn't even show me the XD app in the 'Apps' panel.

alexfriedl

Participant

Hi Joan,

I am facing the same problem.

Do you know if there will be an update of XD for lower winversions like 1511?

Thanks for your reply.

Alex

elainecc

Community Manager

No, we rely on critical fixes and features in 14393 and above. We won't be supporting lower versions of Windows 10.

Thanks,

-Elaine

A

aini2011

Participant

Hi. I am a student who is using Windows 10 and I am having a similar problem. My Windows 10 is up-to-date with the latest version of Creator's Update Version 1703 however I can't seem to download Adobe Experience Design (Xd). When I tried installing it, it had directed me to a page saying that Adobe Xd is installing now but when the Creative Cloud App Handler is open, Xd is not found under the list of apps that are available.

I thought that maybe there is a problem with my Windows 10 version as it is the current latest one but I checked again and the Xd page had mentioned that it only works on the Windows 10 Anniversary Update and later.

I have no idea why I constantly have problems trying to download and install these Adobe apps.

kglad

Community Expert

start by updating your win 10 os.

[moved from Creative Cloud Download & Install to Adobe Experience Design CC (Beta)]

EviatarAuthor

Participant

Windows is quite up-to-date.

J

joan_lafferty

Adobe Employee

Hi,

Can you provide the version of your Win 10 build. It is not on this screen. To get this version, you would hit Start, type "winver", then press Enter. Post this screen!

Also, Adobe XD for Win is not yet available in all enterprise environments depending on how your install Adobe software. SAP might fall into that category. But, let's start with your Windows version.

Thanks,

Joan

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