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Eviatar
Eviatar
Participant
March 22, 2017
Answered

Adobe XD Experience Design can't dowload and install

  • March 22, 2017
  • 4 replies
  • 9180 views

I'm a registered Adobe CC user with a corporate account (www.sap.com).

I want to download Adobe Xd.

to begin with - the app does not appear in my creative cloude software list.

When I start to downlaod from the Adobe site, it completes downloading the ".exe" program to my Win10 64bit new Lenovo Yoga laptop.

And then when I double click "Experience_Design_(Beta)_Set-Up.exe" nothing happens. simply nothing.

??

    This topic has been closed for replies.
    Correct answer joan_lafferty

    Thank you for the explanation!

    Here's my 'winvers' screen.

    Version 1511 (OS Build 10586.753)


    Thanks. XD requires the Anniversary edition of Windows which is

    Windows 10 Anniversary Update (Version 1607, Build 14393.693)

    So, your version of Win is too low. It is possible that your company has not approved this latest build of Win 10 yet.

    joan

    4 replies

    P
    pudotta pommin
    Participant
    January 29, 2018

    I have similar problem like @josh.weston but I got no error durring installation. It's just stuck. No Adobe CC Cleaner helper, terminations, reinstallations nothing.

    Win10

    Version = 1709

    Build = 16299.192

    Atul_Saini
    Community Manager
    Atul_SainiCommunity Manager
    Community Manager
    May 8, 2020

    Moving the discussion to Get Started community. 

    I
    infraredpoint
    Participating Frequently
    June 15, 2017

    I'm having the same issue. I have the latest Windows 10 and the latest Adobe CC app version downloaded. The account is paid for by myself with the student discount. I also deleted CC app and reinstalled it and othing happened. I try to download Adobe XD from the link and the CC app loads and shows the apps I've already installed. It doesn't even show me the XD app in the 'Apps' panel.

    alexfriedl
    alexfriedl
    Participant
    June 2, 2017

    Hi Joan,

    I am facing the same problem.

    Do you know if there will be an update of XD for lower winversions like 1511?

    Thanks for your reply.

    Alex

    elainecc
    elainecc
    Participating Frequently
    June 2, 2017

    No, we rely on critical fixes and features in 14393 and above. We won't be supporting lower versions of Windows 10.

    Thanks,

    -Elaine

    M
    MigRiv
    Participant
    June 15, 2017

    If you have your application through your school, it may be that your IT administrator at the school has not added XD to your offerings. You might want to check with your admin to make sure they have provisioned XD for use through your account.

    -Elaine


    Hi, I'm also experiencing a similar problem. I'm trying to install PS and XD, and while PS completes the installation, XD doesn't. I keep getting a specific error for XD when trying to install (see image below) . Now here's a twist. PS installs but fails on launch.

    My Win10 version is 1703 (which should be fine for PS and XD), and the ACC app version is 4.1.1.202 (which as of today is the latest). I've even repaired ACC (but in a separate thread, it was suggested to uninstall and re-install - haven't done that though- should I?), and still the same problem.

    Other info:

    - CS6 Design and Web Premium suite is installed and running with no problems.

    - Though I have my own account, but I use to log in to a different account that was set up for me by my previous company, of which I installed the CC suite of tools, and used successfully. But have since removed all CC tools after leaving the company. 

    Now, using my account, I can't seem to install or run CC tools.

    Would uninstalling and re-installing ACC help? I'm a little apprehensive about doing that, since I'm concerned it could damage something with the CS6 tools that is running fine. How about CC cleaner tool, would that help? Would there be similar risks.

    See attached screen grabs for reference.

    I need to evaluate XD... but can't . Any help would be appreciated. Thanks.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 22, 2017

    start by updating your win 10 os.

    [moved from Creative Cloud Download & Install to Adobe Experience Design CC (Beta)]

    Eviatar
    EviatarAuthor
    Participant
    March 22, 2017

    Windows is quite up-to-date.

    J
    Adobe Employee
    joan_lafferty
    Adobe Employee
    March 22, 2017

    Hi,

    Can you provide the version of your Win 10 build. It is not on this screen. To get this version, you would hit Start, type "winver", then press Enter. Post this screen!

    Also, Adobe XD for Win is not yet available in all enterprise environments depending on how your install Adobe software. SAP might fall into that category. But, let's start with your Windows version.

    Thanks,

    Joan

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