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Jeffrey_A_Wright
Community Manager
Community Manager
March 17, 2020

Didoy-Ougha, what type of Creative Cloud membership are you using?  I do not see a membership assigned to the e-mail address you used to post to this public discussion forum.

 

Do you own and maintain the computer and network that you are attempting to install Adobe XD on?

Nancy OShea
Community Expert
Community Expert
March 16, 2020

If this is a Teams or Enterprise account, please contact your IT dept for assistance.

 

1. Which operating system do you have?

 

2. Please ensure your computer meets or exceeds the minimum system requirements to run Creative Cloud+ all other apps you intend to use.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

3. See this help article.

https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 

Nancy O'Shea— Product User & Community Expert