Adobe XD installation error 191 (Windows)

I tried all the solutions, none of them worked.
Finally, I was able to install the software using Windows Default Administrator User .
To do this, search for "lusrmgr.msc" at start and open it.
In the users folder, right-click on the administrator user and click Properties.
Un-Check the "account is disabled".
You can also set a password for it.
Now press Windows + L on the keyboard to go to the user login.
Log in to your Administrator account and install the software.

Hello everyone,

Recently, I want to install Adobe XD 35.3.12.2  on my win 10, 64 bit, but it fails and gives me error code 191.

I tried everything that has been mentioned in different forums and communities, such as updating Microsoft Store, being in Admin account, and so on, but nothing works.

I would be really grateful, if you help me in this matter.

not working exactily do this but error coming.

Adobe should really be fixing this so that it works without the Windows Store update.

For example, inside the company where I work with xD daily, the windows store is blocked by policy by IT Security.
We are now unable to update Adobe xD which is a big issue for Enterprise account holders.

I found the answer…

You need to update the Microsoft Store App.

In your list of programs locate Microsoft Store App and run it. In the top right hand corner you’ll see three dots, click on it. From the sub menu select downloads and updates. Scroll down the list until you find Microsoft Store, click update. The update will install. Now try installing XD in exactly the same way as before, success!!!

I’m not sure this will work for everyone but in my case I’d searched the net and jumped though all of the hoops without joy. The reason that the OS reload works is that the store app auto updates during the install process.

My issue was caused because I block the store from updating Group Policy Edit and remove the majority of the MS bloatware, this trims my menu structure but it’s a double edged sword, apparently.

If you’d like information on how to block the store from auto updating the MS bloatware then drop me line.

Good luck…

Al

I solved this by reinstalling microsoft's "App Installer" from microsoft store (it comes with windows, but many "things" come with windows so probably many users just think it is bloatware and remove it on a fresh install) , this allowed XD installer to install the appx files mentioned in the log and finish installing successfully. Hope this helps someone, took me many hours of research to realise it.

I am also getting this error and have tried all the steps in the troubleshooting page. How is it possible v.17 installs just fine but v.18 continues to throw the 191 error? Doesn't make sense.

I should note that version 17.0.12.11 installs just fine through the Creative Cloud Desktop application. So we know UWP installation is working. Therefore it is a problem specifically with the latest XD update, which would suggest it is something on Adobe's end. Any word on a fix anytime soon?

This is the error received when trying to update from v17 to v18:

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 
FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:18.0.12.9
FATAL: Error occurred in install of package (Name: UWPAssets Version: 18.0.12.9). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml 
 Adobe.CC.XD
 C:\adobeTemp\ETR9A17.tmp\1\SparklerApp\SparklerApp.appx
 18.0.12.9
 x64
 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
 adbxd:
 
 
 Microsoft.VCLibs.140.00
 14.0.25426.0
 x64
 CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
 C:\adobeTemp\ETR9A17.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx
 
 Microsoft.VCLibs.Desktop.140.00
 14.0.25426.0
 x64
 CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
 C:\adobeTemp\ETR9A17.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.Desktop.appx
 
 
 false
 
 with error code 1
ERROR: Failed to install UWP Appx Package
-------------------------------------------------------------------------------------

Dreamedia, what type of Creative Cloud membership are you using to install and use Adobe XD?  I do not see any memberships assigned to the e-mail address you used to post to this public forum.

Are you installing Adobe XD on a computer, and network, that you personally manage, Dreamedia.  If so then do you have any questions on how to implement the solutions listed in Error code 191 when installing XD on Windows ?