ADOBE XD installation error C191

Forum|Forum|7 years ago
May 28, 2018
5 replies
8765 views

Hi, everyone,

I tried to install ADOBE XD on my WIN10X64 1803 computer today and tried several times to report the same error. The error is as follows:

Exit Code: 191

-------------------------------------- Summary --------------------------------------

- 2 fatal error(s), 3 error(s), 0 warnings(s)

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:8.0.22.11

FATAL: Error occurred in install of package (Name: UWPAssets Version: 8.0.22.11). Error code: '191'

ERROR: Privilege lowering failed! Error: 1058

ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with xml
Adobe.CC.XD
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\SparklerApp.appx
8.0.22.11
x64
CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization, OID.1.3.6.1.4.1.311.60.2.1.2=Delaware, OID.1.3.6.1.4.1.311.60.2.1.3=US
adbxd:

Microsoft.VCLibs.140.00
14.0.25426.0
x64
CN=Microsoft Corporation, O=Microsoft Corporation, L=Redmond, S=Washington, C=US
C:\adobeTemp\ETR2C7D.tmp\1\SparklerApp\Dependencies\x64\Microsoft.VCLibs.x64.14.00.appx

false

with error code 1058

ERROR: Failed to install UWP Appx Package

-------------------------------------------------------------------------------------

This topic has been closed for replies.

Correct answer swapnil_dwello

Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.

ehsan ahmad.n

Participant

I tried all the solutions, none of them worked.
Finally, I was able to install the software using Windows Default Administrator User .
To do this, search for "lusrmgr.msc" at start and open it.
In the users folder, right-click on the administrator user and click Properties.
Un-Check the "account is disabled".
You can also set a password for it.
Now press Windows + L on the keyboard to go to the user login.
Log in to your Administrator account and install the software.

Atul_Saini

Community Manager

Moving the discussion to Get Started community.

P

paullizer

Participant

Another solution

There is one service that runs with the Local System account that XD CC needs.

Make sure Secondary Logon service is in manual. You do not need to run it, just need to set it to manual. Then when CC installs XD CC, it will run it.

swapnil_dwelloCorrect answer

Participant

Hey,

I managed to solve this issue using a completely different method. Go to C:\Windows, right click on "Temp" folder, go to properties, Security, select your user/group and give Full Control.