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mirazizk68940271
Participant
December 18, 2019
Question

Adobe XD installation issue

  • December 18, 2019
  • 1 reply
  • 167 views

Hello,

I have downloaded XD_Set-Up and went through the verification and started installing it on my laptop (hp), I have windows 10 Pro, 4gb of RAM and Intel Core i3-5005U. The problem is that the installation starts, but it stops at some point. Twice it stopped when it reached 15%, now it stops when it reaches 5%. What can be the reason for the issue? Is that because of my internet connection is slow or some other reasons? Thank you.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
December 18, 2019

Miraziz, sorry you are facing problems installing Adobe XD.  I do not see a Creative Cloud membership assigned to the e-mail address you used to post to this public discussion forum?  Do you have a CC membership or are you attempting to use the non-paid features of Adobe XD?  Are you installing Adobe XD on a computer and network that you own and maintain?

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