Adobe XD Problem

Forum|Forum|1 year ago
April 14, 2024
3 replies
486 views

Hello, I'm interested in how I can install xd again, I bought adobe creative cloud and I need Adobe xd and it won't install, is there a solution for that?

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Peru Bob

Community Expert

If you are trying to install from the CC app, try resetting the CC App. If you aren't trying to install from the CC app, you should.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

!

!BirdjiAuthor

Participant

the problem is that in adobe creative cloud i don't have the option to install adobe xd

kglad

Community Expert

understood.

now, do you have a subscription that is administered by you or a school/organization? ie, check - https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.