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Question

Adobe XD stuck on installing 87%

Forum|Forum|4 years ago
November 18, 2021
2 replies
741 views

I've tried every solution including:

1) Running Adobe Creative Cloud Cleaner Tool (and removing everything)
2) Repairing Creative Cloud with uninstaller
3) Restart PC
4) Using an outdated standalone installer (Got stuck aswell)
5) Installing Creative Cloud on a different user (administrator)
6) Removing everything Adobe related:
C:/Program Files, C:/Program Files (x86), AppData/Local, AppData/Roaming, C:/Program Files (x86)/Common Files

This issue also happens with every Creative Cloud app, and Creative Cloud gets stuck on updating (and "Getting storage information")

This topic has been closed for replies.

Community Expert

Community Expert

Which operating system do you have?

Nancy O'Shea— Product User & Community Expert

Community Expert

Community Expert

does your computer meet specs? (Adobe XD system requirements)

if so,

first, reset the cc app:

to reset the cc desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials