Adobe XI Pro won't communicate with new scanner: Error code 156

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Installed a new printer/scanner Canon TR4660 and tried to scan with Adobe XI Pro. However I received an error message (dialog box) saying that Adobe couldn't communicate with the scanner - Error code: 156.

The scanner was turned on and I checked that the cable was connected properly. The PC uses Windows 10 however the scanner is supposedly compatible with that version. Is the problem with Windows 10 or could it be my version of Adobe XI Pro (11.0.23)? Is there a simple way to fix this?

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Peru Bob

Community Expert

Does the Canon software see the scanner?

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A

anthony_2779Author

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Good question. Now that I think of it, I don't think the software has loaded properly as there is no link or tab in the Start-up menu. Nor is there a short-cut on the desktop. Will have to look into this. Thank you.

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