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Paul McGillivray
Paul McGillivray
Participant
April 24, 2017
Answered

AdobeGCClient causing hangs and high CPU

  • April 24, 2017
  • 1 reply
  • 1155 views

Hi all,

I've been experiencing a problem for several months now. My Mac hangs on a regular basis - every five or ten minutes, for 30 seconds to a minute.

I checked out my Activity Monitor, and every time I get the hang, the AdobeGCClient process has over 100% of CPU use. I quit the process, and it works fine, until I open one of the Creative Suite products - then the AdobeGCClient process gets started up again, and the hangs return until I quit the process again.

Does anyone have any idea how to stop this from happening? It's pretty frustrating to have to put up with the hanging every time I open an Adobe product.

Many thanks in advance,

Paul

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This topic has been closed for replies.
Correct answer kglad

you should do a clean reinstall of cc if you have no other adobe versions/programs installed.

uninstall everything cc (you can leave preferences), https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 24, 2017

you should do a clean reinstall of cc if you have no other adobe versions/programs installed.

uninstall everything cc (you can leave preferences), https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 3 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

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