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tiffanyillustrator
Participant
February 19, 2018
Answered

“AdobePatchInstaller” can’t be opened. You should eject the disk image.

  • February 19, 2018
  • 1 reply
  • 2129 views

I just updated my operating system to High Sierra and now whenever I try to print from Photoshop (CS5) it crashes. I looked up on this forum that others having the same issue were told 'you need to update Photoshop to version 12.0.4'

I found the update, downloaded it, but when I double click on the patch I get this pop up window that says “AdobePatchInstaller” can’t be opened. You should eject the disk image.

Please help. Thank you!

    This topic has been closed for replies.
    Correct answer John T Smith

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    February 19, 2018

    Owners of old programs simply have problems with Mac El Capitan/Sierra... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Apple changed their operating system and THAT is why your old programs won't work, not because of anything Adobe did... Also... every time Apple issues an update, there is the risk that an old program that HAS been working will STOP working... bottom line, old programs require a matching old operating system

    CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan or later operating systems

    -which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

    -Apple did not maintain backward compatibility with old programs in El Capitan or Sierra

    --Adobe has a workaround to Apple's problem of not maintaining backward compatibility

    --READ HERE https://forums.adobe.com/thread/2301916 for an Adobe solution to installing old programs, including a link to installing the old Java runtime that is required

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