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discardedtoymedia
discardedtoymedia
Participant
September 21, 2023
Question

Advanced SystemCare Ultimate finds trojan with CC install...

  • September 21, 2023
  • 3 replies
  • 533 views

Gen:Variant.Babar.287036

 

I started getting Error 202 with updates to Adobe Creative Cloud. I used the CC Cleaner Tool and removed Creative Cloud. I also ran my ioBit cleaner which cleans registry, scans for virus, and all that. I kept getting the Error 202. So, I did the most radical fix...I reformatted my drive and started from scratch.

I reinstalled Windows 10. Then, I installed my ioBit Advanced SystemCare Ultimate. Then, I attempted to install Adobe Creative Cloud, with my Windows Firewall and ioBit Firewall turned off. Advanced SystemCare Ultimate reported and quarantined "Gen:Variant.Babar.287036" during the Creative Cloud install to C:\Users\*my user*\AppData\Local\Temp\adobeTemp\{B1291439-45ED-B135-E6900B25738D}\ADC\HDBox\Set-up.exe

Any ideas to resolve this?

Also, Adobe Creative Cloud seems to run for a bit without problems. Then, needs an update. Throws an error. Will not clear the error until I use the Cleaner Tool. And then, repeat cycle. Would really like the Error 202s, 303s and all the other assorted error codes that I cannot remember to STOP. Any hints on how that could happen?

    This topic has been closed for replies.

    3 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    September 22, 2023

    Hi there,

    I second with the suggestion given by @kglad.

    Did you check this article for help? https://helpx.adobe.com/download-install/kb/licensing-errors.html#error202

    Also, did you contact ioBit for help with configuring the software to stop removing or destroying the profiles stored on the computer by the Creative Cloud Desktop app?

    Let us know.

    Regards,

    Shivangi 

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      September 21, 2023

      Report the false positive to ioBit.

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        September 21, 2023

        suspend iobit while installing adobe cc.

        make sure you're downloading the installer from adobe using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

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