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J. P. Visuals
Participant
August 17, 2015
Answered

AE CC 2015 is failing to update after windows 10

  • August 17, 2015
  • 1 reply
  • 236 views

Hey guys. I recently upgraded to Windows 10. I had an update for AE CC 2015 which kept failing so I uninstalled it and tried to re-install the entire software. It's stuck at 42% and won't install now. Anyone else having this problem?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi,

    Try the below steps;

    • Please check if you have any browser security extensions installed, please disable them. ( Eg: Advertisement BLOCK, Mcafee site/web adviser, internet security toolbar etc )
    • Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
    • Disable Firewall of the Internet security program installed on computer.
    • After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
    • Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
    • Launch the Creative Cloud app sign in and try the update again


    Let us know if this helps.


    Regards,

    Bani


    1 reply

    Bani Verma
    Bani VermaCorrect answer
    Legend
    August 17, 2015

    Hi,

    Try the below steps;

    • Please check if you have any browser security extensions installed, please disable them. ( Eg: Advertisement BLOCK, Mcafee site/web adviser, internet security toolbar etc )
    • Also disable the Firewall of your machine see, Turn Windows Firewall on or off - Windows Help , OS X: About the application firewall - Apple Support
    • Disable Firewall of the Internet security program installed on computer.
    • After this Sign out of Creative Cloud app Sign in and sign out to activate Creative Cloud apps
    • Force Quit all Adobe related processes from Activity Monitor / End Task from Task Manager in case of windows (eg- Creative Cloud, Core sync, CC library, Adobe Desktop Services, Adobe IPC broker, Adobe Crash daemon etc.)
    • Launch the Creative Cloud app sign in and try the update again


    Let us know if this helps.


    Regards,

    Bani


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