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S
Sous13
Participant
February 4, 2012
Question

AE CS5.5 install fails. What is error message supposed to be telling me?

  • February 4, 2012
  • 2 replies
  • 1637 views

I have downloaded software from Adobe. Paid for the 1 month licence. At install I get the following and very unhelpful message. Can anyone tell me what I am supposed to do to rectify this error so I can install the software? These error messages are a lot of codes and no specific intruction on what to do and its getting pretty frustrating.

WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it.

Below that I get exactly the same error structure but for Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0

and also for AdobeOutputModule 3.0.0.0

Then comes ....

ERROR: DS013: Verifying payload integrity : Failed with code 1


----------- Payload: {92D58719-BBC1-4CC3-A08B-56C9E884CC2C} Microsoft_VC80_CRT_x86 1.0.0.0 -----------


ERROR: Error 1935.An error occurred during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD.


ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

MSI Error message: Error 1935.An error occurred during the installation of assembly component {63E949F6-03BC-5C40-A01F-C8B3B9A1E18E}. HRESULT: 0x800736FD.

Hopefully these errors mean something to someone suitably skilled who can give me a specific instruction on whether there are some files I need to remove, upgrade etc.

Thanks in advance

This topic has been closed for replies.

2 replies

S
Suman_T_Naik
Participating Frequently
February 9, 2012

Hi, please follow the below steps and check whether it will resolve your issue.

1. Please install Microsoft_VC80_CRT_x86, by navigating to the Payloads folder from where you were installing the product.

2. Check whether you have installed Microsoft .NET Framework 4 and Microsoft Visual C++ 2010 Redistributable Package (x64), if it is 64 bit or Microsoft Visual C++ 2010 Redistributable Package (x86) if it is a 32 bit computer.

     You can check whetehr it is installed or not in Control Panel > Add or Remove Programs(Windows XP) or Uninstall Program (Windows 7) and check whether above mentioned software are listed, if not please download and install it.

3. Please open services.msc, by opening Run window (you can open Run window, by pressing Windows key + R key on keyboard) and typing services.msc in the Run window and hit enter.

     You will get a new Services window, please search for Windows Installer in the Services window, and check whether it is started, if not please double click on the Windows Installer and click on Start button.

     Please do the same for Windows Modules Installer in the Services window.

4. Now, please try to install the product, if you are still getting the error, please continue the troubleshooting steps from the 5th step.

5. Open Command Prompt, by opening Run window and typing cmd and then hit enter.

     a) In Command Prompt window, Type sfc /SCANNOW and press Enter.

     b) When the system scan completes, type msiexec /unreg in the Command Prompt window, and press Enter.

     c) After that, type msiexec /regserver into the Command Prompt window, and press Enter.

      d) Now, reinstall the product.

6. If the issue is still not resolved, create a new admin account and install the product from new admin account.

Mylenium
Mylenium
Legend
February 4, 2012

I'm not skilled, I'm just muddling through all day ;), but let me still try to help you. If integrity checks fail, this can mean that the install package itself is damaged. You would need to download again. Another potential cause is that they get damaged during extraction. This can mean a security tool/ virus scanner is interfering or, which also can ahppen, your temporary folder is too crowded. Turn off your security stuff and do a little housekeeping like cleaning out the temp folder and defragmenting your drive. If the issue still persists, consider manualyl installing things liek the MSVC runtimes from Microsoft. If all else fails, uninstall everything Adobe, run the Creative Suite Cleaner Tool, then reinstall.

Mylenium

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