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OpticalSound
OpticalSound
Known Participant
December 12, 2019
Question

AE, PP and Media Encoder 2020 crashing on startup - unusable

  • December 12, 2019
  • 2 replies
  • 380 views

I find it hard to believe I'm the only one experiencing this, but I can't seem to find any solutions.

 

Just installed CC2020 apps, and After Effects, Premiere and Media Encoder don't get past the splash screen (all seem to fail during the 'initalising mediacore' step). These are the only Adobe apps I use heavily. Bridge 2020 and Photoshop 2020 seems to start up fine.

 

I'm on a 2015 Macbook Pro, 16gb RAM, 2gb AMD Radeon R9 M370X card, Mojave.

 

I've tried resetting prefs and cache, removing all my third party plugins and uninstalling CC2019 and CC2018 apps, but none of those helped.

 

Any guidance much appreciated

    This topic has been closed for replies.

    2 replies

    T
    TsuiHo17170616
    Participant
    December 14, 2019

    I have same problem wiht app 2020 form my Macbook pro 2019
    but, 2019 app still work. use to many thing still can't soft this bug.
    I have used same creavite cloud AC to install 2020 to other Mac Pro again,
    still cannot run After Effects, Premiere and Media Encoder 2020 version.
    Adobe still have not a good suggestion tell me how can soft this big bug!
    I am ready abandon adobe ,and goto use Davinci Resolve system

      B
      BloomTown
      Participant
      December 12, 2019

      I can offer you no real guidance, but they are also not working on my computer. They don't crash at startup (they take their time though), but working with them the apps just stop an keep on calculating forever whatever they are calculating. I have 32gb RAM in my iMac 27inch (late 2013). I reinstalled the previous versions for now. Also on Mojave, so maybe that's the problem.

      OpticalSound
      OpticalSoundAuthor
      Known Participant
      December 12, 2019

      Thanks for the reply, good to know other people are having similar issues.

       

      i can live with new (or not so new) Adobe releases having some bugs - camera tracker in CC2019 anyone?, but my three main daily apps not even starting. That's taking the piss.

       

      I've now been relying on CC2018 for two years and wondering whether I can claim my last two subscription costs back from Adobe. Shabby stuff.

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