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Hallo zusammen,

ich hatte in meinem alten MacBookPro Adobe Photoshop und InDesign CS6 installiert gehabt. Leider ist mein Laptop durch einen Wasserschaden kaputt. Ich konnte aber noch die Festplatte retten. Von meinem Adobe Account kann ich nicht mehr die Programme auf dem neuen iMac installieren, weil bei der Registrierung angezeigt wird, dass die Programme schon verwendet werden. Wie kann ich die Programme auf dem neuen Rechner speichern und nutzen?

John T Smith · Answer

When you can't deactivate a serial number (this is the ONLY support Adobe still offers for CS5/CS6)
BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT
You may need to PERSIST or TRY AGAIN to find a support agent with more experience

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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