After desktop download on second computer; former 'plan' disappeared(?!)

Question

Hello everyoneI have a question regarding downloading creative cloud on a second computer, which I can not complete because after downloading creative cloud on the second computer.Because the original plan I had seem to have disappeared, after I logged out on the first computer to try to download the adobe programs on the second computer.The first computer with Creative cloud is a MacBook Pro with operating system el Captain.The second computer is a iMac with High Sierra as operating system.I can only download ‘trials’ at the moment and my ‘plan’ I payed for; just four days ago is not active anymore. And I can not find any references on the internet about this situation of installing Creative cloud on a second computer.Can someone help me out?Thanks!

kglad · Accepted Answer

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1. sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2. if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3. if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4. if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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