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Participant
August 10, 2023
Question

After Effects 语言报错打不开

  • August 10, 2023
  • 2 replies
  • 265 views

上个月我换了一台电脑 ,安装 After Effects 到新电脑后 ,一直打不开提示这个窗口 。 请问有谁遇到过这种问题吗?要如何解决呢 

 

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2 replies

Shivangi_Gupta
Community Manager
Community Manager
August 16, 2023

I agree with @kglad. Did you follow the articles shared above?

Let us know.

Regards,

Shivangi

kglad
Community Expert
Community Expert
August 10, 2023

do a clean cc install carefully following each applicable step:

uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, again using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

check for, and if available, update your os

if windows is your os, repair all ms visual c++ versions that can be repaired (use google if you don't know how to do this)

if windows is your os update your ms visual c++, if it can be updated (use google if you don't know how to do this)

restart your computer (don't skip this)

 

sign in to your account using your adobe id, https://account.adobe.com

 

make sure your subscription is shown.  then, if it is:

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.