Skip to main content
Participant
March 27, 2014
Question

After Effects CC updates for Creative Cloud fail. All else will update fine. What gives?

  • March 27, 2014
  • 1 reply
  • 187 views

Can I avoid uninstalling the app, or most importantly, all of the apps? Will that even help?

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
March 27, 2014

Signature32 it will depend on what specific error the update is encountering.  You can find information on how to locate and interpret your installation log files for errors at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.  You are welcome to post any specific errors you discover to this discussion.