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M
Manuel Ibanez
Participant
November 1, 2014
Answered

After Effects CS6 no longer supported?

  • November 1, 2014
  • 2 replies
  • 420 views

I just finished a chat with a customer service representative.

I own a perpetual license of Adobe Production Premium CS6 that I've been using for a while. Then I made the HUGE mistake to move to CC and try it out. My subscription has ended and I decided to move back to CS6 (took me forever to convert all my files to CS6 compatible though...). All my apps are working really good... Except of After Effects.

Every time I open the program it opens a window message that reads:

RENEW YOUR SUBSCRIPTION

Go to the Subscription Manager to renew your subscription for Creative Cloud and continue using your product uninterrupted...

The customer service representative told me that I do have to renew my subscription or buy a new license... is that for real?

So in the end... even if I own a perpetual licence for a lot of the programs I use on my everyday life (Premiere, Photoshop, Illustrator and After Effects) I still need to pay rent to be able to use After Effects? Can somebody please give me an answer? I'll greatly appreciate this.

    This topic has been closed for replies.
    Correct answer Ned Murphy

    Unless your license was acquired as part of some special educational or other similar arrangement, if you paid full price directly for the license you should still retain the license and the ability to make full use of it.  You might try contacting Adobe support again to get clarification.

    2 replies

    M
    Manuel IbanezAuthor
    Participant
    November 6, 2014

    Why do I have to pay again? Isn't the Student and Teacher licensing supposed to be perpetual as well? Then how come all my other Adobe products are working fine?

    Ned Murphy
    Ned Murphy
    Legend
    November 6, 2014

    Did you read my response?  Who said you have to pay again?  I didn't.  I suggested you contact Adobe support again to get their assistance.

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    November 1, 2014

    Unless your license was acquired as part of some special educational or other similar arrangement, if you paid full price directly for the license you should still retain the license and the ability to make full use of it.  You might try contacting Adobe support again to get clarification.

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