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Participant
November 27, 2021
Question

After Effects Installation

  • November 27, 2021
  • 1 reply
  • 171 views

I purchased After Effects on my MacBook and it just finished installing. I tried to open it but it an error popped up saying, "After Effects can't continue: Error while accessing the preference files. Please verify the file permissions and try again." How do I fix this?

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1 reply

kglad
Community Expert
Community Expert
December 15, 2021

close and then reopen your cc desktop app with root privileges (3 Ways to Open Applications With Root Privileges on a Mac (wikihow.com)).  install ae from the cc desktop app.