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R
Rivettz
Participant
March 3, 2014
Answered

After Effects Says its "Up to Date" But doesn't Exist on my Hard Drive

  • March 3, 2014
  • 3 replies
  • 430 views

I recently reconfigured my PC and i went back to reinstall Creative Cloud. Assuming it was a fresh install i proceeded to install it. To my surprise it was the same copy i had before. Ae was still there in the Cloud but isn't on my Physical PC. I attempted to Uninstall a fake program. I attempted to re download the software off the Website. I attempted to completely wipe CC and try again. All attempts resulted in failure. If anybody else has this problem or knows how to fix it please help.

    This topic has been closed for replies.
    Correct answer Mylenium

    Run the Cleaner tool, reinstall:

    http://www.adobe.com/support/contact/cscleanertool.html

    Mylenium

    3 replies

    R
    RivettzAuthor
    Participant
    March 3, 2014

    Thanks for all your help. I tried the CC cleaner tool and it worked great! I appreciate all who responded.

    Mylenium
    MyleniumCorrect answer
    Legend
    March 3, 2014

    Run the Cleaner tool, reinstall:

    http://www.adobe.com/support/contact/cscleanertool.html

    Mylenium

    R
    Community Expert
    Rick GerardCommunity Expert
    Community Expert
    March 3, 2014

    OS? Did AE ever work? What do you mean "reconfigured my PC?" That could be anything.

    If all else fails use uninstall the entire Creative Cloud, run the Adobe Cleaner Tool, and re-install. If that doesn't help give us details on the questions asked in the first line of my reply and we may be able to help.

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