after installation first start failes with message: Can't open volume, because the file is locked, you've got not enough accessrights...

Forum|Forum|10 years ago
July 4, 2015
1 reply
186 views

What can I do?

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Correct answer John T Smith

Did you try what it says at the link I provided?

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

John T Smith

Community Expert

Adobe programs require you to use a computer account with Administrator rights

You may also try Doing Run as Administrator http://forums.adobe.com/thread/969395 [says Encore and also for "All" versions of Premiere... and other Adobe programs] will sometimes fix "odd" errors

K

karolinef99619420Author

Participant

Thanks for help. More exactly: I can't start photshop after installation, it means, the installation ends with success, no error. InDesign or Illustrator work, but I need Photoshop now. What happens? My Windows-OS is installed on a SSD, 120 GB capacity, not enough? More than 40% is free, the pagefile.sys is located on an other drive. 32 GB RAM, 2 SSDs, 2 SATA-drives, BDdrive, should I throw away the f... machine???

John T Smith

Correct answer

Community Expert

Did you try what it says at the link I provided?

or

A chat session where an agent may remotely look inside your computer may help

Creative Cloud chat support (all Creative Cloud customer service issues)

http://helpx.adobe.com/x-productkb/global/service-ccm.html

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