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Participant
November 12, 2014
Question

After installing Creative Cloud, all attempts of an application installation fails

  • November 12, 2014
  • 1 reply
  • 72 views

New CC paid user. After installing the CC app, when trying to install any application (Illustrator, Photoshop, etc.), the installation begins, then eventually delivers an "Installation Fail" message.  There's a error #15 associated. The "detail" page doesn't provide any clarification.

I was on the phone w/ Adobe support for over an hour. They remotely took control of my computer (PC, Win7) and felt it had to do with permissions.  They changed a large number of different permissions (added "everyone" all over the place), cleared temporary files, created a new Administrator account and nothing worked. 

Any ideas, folks?  The support guy was nice and tried a lot of different things but nothing worked.  He said he would escalate but I thought I'd see what the group here thought.

Thanks in advance.

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1 reply

Jeffrey_A_Wright
Legend
November 12, 2014

Scaught1100 do you receive any specific error messages within the log files for the applications you have attempted to install?  You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.