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stigfire
stigfire
Participant
October 6, 2016
Beantwortet

After installing Creative cloud it doesn't open and instead tells me that there is a problem which can be resolved by installing CC again but if i do it again message shows again

  • October 6, 2016
  • 1 Antwort
  • 450 Ansichten

Full message in Polish:

Do rozwiązania tego problemu niezbędny jest program Adobe Creative Cloud, którego nie ma lub jest uszkodzony. Pobierz i zainsaluj nową kopię ze strony //www.adobe.com/go/adobecreativecloudapp.

Full message in English:

To ressolve probllem Adobe Creative Cloud is needed which is'nt installed or is broaken. Download and install new copy from

//www.adobe.com/go/adobecreativecloudapp.

I also used CC cleaner to clear files before re instalation but it doesn't help.

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von kglad

I did so and it still doesn't work.


contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html

1 Antwort

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 6, 2016

i know you've done most of this, but make sure you do it all and in the correct order.

uninstall everything cc including lastly the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

stigfire
stigfireAutor
Participant
October 8, 2016

Sorry for lame question but in which compatibility mode am i suposed to instal CC? Windows 7?

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 8, 2016

use your os, if it''s win 7 or win 8 or win 10.

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