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A
Anonymous
November 12, 2012
Answered

After installing CS6 Master Collection, only Flash Builder 4.6 wasn't installed successfully.

  • November 12, 2012
  • 1 reply
  • 1958 views

How do I fix this?

The computer specs are windows 7 x64, 32 Gb ram, i7 3770, ssd 256 Gb, hdd 2T.

I bought the student edition, tried reinstalling using the discs a few times with no success.

    This topic has been closed for replies.
    Correct answer

    I was unable to find any information about this particular error code.  Perhaps you can open a support ticket and send Adobe this text that you pasted into the thread.  They should have a large database of error codes for installers.  You should not have to pay for support since it is an installation issue.


    Thanks for your advice. I had opened a support ticket and fixed the problem last night.

    The issue was solved mainly by installing Flash Builder first and then the rest.

    1 reply

    markerline
    markerline
    Inspiring
    November 12, 2012

    Did the installer post any error messages?  Perhaps you can look into the error logs which may be located in a temp directory somewhere on your computer (in your user account space).

    A
    Anonymous
    November 13, 2012

    Thanks for your reply

    This is the error message after installing.

    When clicking on error summary, the file couldn't be found.

    For the temp directory, do you mean the temp folder in "windows" folder, there wasn't an error log file for the adobe, just some installation log files of other applications.

    A
    Anonymous
    November 13, 2012

    Hi markerline,

    I've just checked and found the summary html file in \AppData\Local\Temp\, and the error message is as below: 

    Exit Code: 6 
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DW030, DW050 ...   
    -------------------------------------- Summary --------------------------------------
      - 0 fatal error(s), 2 error(s), 0 warning(s)    
    ----------- Payload: {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 -----------  
    ERROR: DW030: Custom Action for payload {1BF6648E-DFC9-4371-98B6-F6AD9358DF4F} Adobe Flash Builder 4.6 4.6.1.0 returned error. Failing this payload.    
    ERROR: DW050: The following payload errors were found during install:  
    ERROR: DW050:  - Adobe Flash Builder 4.6: Install failed  
    ------------------------------------------------------------------------------------- 

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