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Sharon sheehan
Participant
May 8, 2015
Answered

After installing lightroom 5, it is not accepting my serial number. How can i get it to accept?

  • May 8, 2015
  • 1 reply
  • 185 views

I select ireland as my region and on the next page i enter in my serial number and it will not let me proceed and I am given a red X.

This topic has been closed for replies.
Correct answer Govardhan.V

Windows 7


Enable Hiddens files and folders  view .

http://windows.microsoft.com/en-in/windows/show-hidden-files

Open C:drive and locate folder named " Program Data" .

Navigate to C: .> Program Data > Adobe > Lightroom.

Open Lightroom folder and delete all the contents present inside it .

Then launch Lightroom application and enter  24 digit numerical code serial number and check.

1 reply

Govardhan.V
Participating Frequently
May 8, 2015

Are you getting error message as " Invalid serial number"   ??

Or

" Previous qualifying version serial number is required" ??

Sharon sheehan
Participant
May 9, 2015

Neither. Just a red X. and only options for back or cancel

Govardhan.V
Participating Frequently
May 9, 2015

Are you using Windows computer or Mac?