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trevorsaunders
Participant
October 21, 2014
Question

after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i acc

  • October 21, 2014
  • 1 reply
  • 124 views

after my 1 month trial verion expired, i paid for the Adobe XI month to month sub, downloaded the trial version again from the cloud and now when i try to use the month to month paid version it says my trial version has expired, an clues on how i access my paid version?

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    1 reply

    kglad
    Community Expert
    Community Expert
    October 21, 2014

    sign out and then back in to your cc desktop app, Sign out, Sign in | Creative Cloud Desktop app

    when signing in, use the same adobe id you used to subscribe.