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Participant
May 15, 2025
Question

After purchase, I am still prompted to buy and try

  • May 15, 2025
  • 3 replies
  • 273 views

I have already purchased Adobe After Effects and Adobe Premiere Pro, why does my creative cloud still require me to purchase them? Are they forcing me to use pirated software? My account email is <removed-kglad>, I am very angry brother

3 replies

Jeffrey_A_Wright
Community Manager
Community Manager
May 15, 2025

Skillful_quirk, thanks for posting your question about your new subscriptions to this public discussion forum. I am showing that an updated payment method is needed before you can use the subscriptions. Please see https://adobe.ly/44BWYKp for information on how to correct your account. ^JW

kglad
Community Expert
Community Expert
May 15, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
May 15, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

IF your account shows an active subscription and the above fails to help:

 

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location